ShineBoard App Technical Support

Last Updated: August 26, 2026

Welcome to ShineBoard. If you experience any issue while using the app, or if you would like to share feedback or suggestions, please contact us using the information below.

Contact

Support Email: boonook@163.com

To help us diagnose your issue faster, please include your device model, operating system version, app version, a description of the issue, and screenshots or screen recordings when helpful.

Frequently Asked Questions

• Camera picture-in-picture is unavailable: Please confirm that ShineBoard has camera access in system settings.
• Unable to choose images or save creations: Please confirm that ShineBoard has photo library access in system settings.
• Brightness or fill light effect is not strong enough: Please check system brightness, low power mode, and automatic brightness settings.
• Presets or settings are not saved: Please make sure your device has enough available storage, then restart the app and try again.

What We Can Help With

You may contact us about:

• App usage issues, crashes, slowdowns, or display problems;
• Feedback about light boards, fill light, scrolling text, image backgrounds, handwriting, and related features;
• Questions about the Privacy Policy, permissions, or data handling;
• Feature suggestions and other cooperation inquiries.

Response Time

We will do our best to respond as soon as possible. Response times may vary depending on time zones, holidays, and the complexity of the issue.